Amazon
Amazon Conditions of Use and Privacy Notice
Amazon.com is a large e-commerce platform offering online shopping, digital media streaming, cloud services, smart devices, and related services.
Analyzed June 19, 2026
Key findings
Summary
Amazon's terms grant the company broad discretion to terminate accounts and a perpetual, irrevocable license to user-submitted content, both aggravating factors beyond standard terms. Data collection is extensive, spanning voice, biometric, and location data used partly for AI model development. Legal disputes go through Washington courts with a jury trial waiver rather than arbitration, and billing terms are largely standard.
Category Breakdown
Amazon collects extensive personal data including voice recordings, biometric visual ID data, location, contacts, health-related information, and uses data for generative AI model development.
From: AMAZON.COM PRIVACY NOTICEThis includes using data to develop or deploy our generative AI models and services... biometric information, such as a numerical representation of your facial characteristics to identify you on Echo devices with a camera if you choose to enroll in visual IDView source document
Amazon shares data with service providers, third parties in transactions, business transfer recipients, and advertising partners using advertising identifiers, but states it does not sell personal information.
From: AMAZON.COM PRIVACY NOTICEWe provide ad companies with information that allows them to serve you with more useful and relevant Amazon ads and to measure their effectiveness... we may share an advertising identifier and an estimate of the value of the ads they show youView source document
User-submitted content (reviews, photos, videos) is licensed to Amazon on a perpetual, irrevocable, sublicensable, worldwide basis with no stated expiration or deletion right.
From: TERMS OF SERVICEyou grant Amazon a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any mediaView source document
Amazon may terminate accounts, refuse service, remove content, or cancel orders at its sole discretion, without specifying notice, appeal, or refund guarantees.
From: TERMS OF SERVICEAmazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.View source document
The document specifies a court venue clause (King County, Washington) with jury trial waiver, but does not contain mandatory arbitration language.
From: TERMS OF SERVICEAny dispute or claim relating in any way to your use of any Amazon Service will be adjudicated in the state or Federal courts in King County, Washington, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.View source document
The document references billing practices (charging payment methods, digital product delivery) and Prime cancellation is available, but detailed refund/renewal terms are referenced externally rather than fully disclosed here.
From: TERMS OF SERVICEWe generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.View source document