Claude
Consumer Terms of Service and Privacy Policy
Anthropic's Claude artificial intelligence services, including Claude.ai and related products and features.
Analyzed September 18, 2026
Summary
The service may use Materials, including for model training, unless the user opts out through account settings; even after opting out, it may use Materials for training when the user provides Feedback about Materials or when Materials are flagged for safety review. The service may suspend or terminate access without notice if it believes the user breached the Terms; if termination is due to a Terms violation, a subscriber is not entitled to a refund.
Category Breakdown
The service collects verification data, including government-issued identity document information, images, facial geometry templates, and verification results when users choose to verify their age or identity. This finding is limited to Privacy Policy.
From: Privacy PolicyVerification Data: In certain circumstances, we may ask you to verify your age or identity. If you choose to do so, data we will collect includes, depending on the method: an image of your government-issued identity document and the information appearing on it (such as your ID number and date of birth); your image in photo or video form, facial geometry templates (which may be considered ‘biometric data’ in some jurisdictions); and the result of the verification (for example, whether your age meets the applicable threshold).View source document
The service states that it does not sell personal data as that term is defined by applicable laws and regulations.
From: Privacy PolicySale & targeted Anthropic marketing of its products and services: Anthropic does not “sell” your personal data as that term is defined by applicable laws and regulations.View source document
The service may use Materials, including for model training, unless the user opts out through account settings; even after opting out, it may use Materials for training when the user provides Feedback about Materials or when Materials are flagged for safety review.
From: Consumer Terms of ServiceOur use of Materials. We may use Materials to provide, maintain, and improve the Services and to develop other products and services, including training our models, unless you opt out of training through your account settings. Even if you opt out, we will use Materials for model training when: (1) you provide Feedback to us regarding any Materials, or (2) your Materials are flagged for safety review to improve our ability to detect harmful content, enforce our policies, or advance our safety research.View source document
The service may suspend or terminate access without notice if it believes the user breached the Terms; if termination is due to a Terms violation, a subscriber is not entitled to a refund.
From: Consumer Terms of ServiceWe may suspend or terminate your access to the Services (including any Subscriptions) at any time without notice to you if we believe that you have breached these Terms, or if we must do so in order to comply with law. If we terminate your access to the Services due to a violation of these Terms and you have a Subscription, you will not be entitled to any refund.View source document
Disputes arising out of or relating to the Terms must be resolved exclusively in the state or federal courts located in San Francisco, California, with the parties submitting to those courts' personal and exclusive jurisdiction. This finding is jurisdiction-specific.
From: Consumer Terms of ServiceGoverning law and exclusive jurisdiction. Our Terms will be governed by, and construed and interpreted in accordance with, the laws of the State of California without giving effect to conflict of law principles. You and Anthropic agree that any disputes arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in San Francisco, California, and you and Anthropic submit to the personal and exclusive jurisdiction of those courts.View source document
Paid Subscriptions automatically renew and charge the Payment Method on each renewal date until cancellation; where there is an Initial Term, renewal continues for additional terms equal in duration to the Initial Term. This finding is limited to Consumer Terms of Service.
From: Consumer Terms of ServiceIf you sign up for a paid Subscription, we or the App Distributor will automatically charge your Payment Method on each agreed-upon periodic renewal date until you cancel. If your Subscription has a minimum term (the “Initial Term”), we will let you know during the order process. Your Subscription will last for the Initial Term and will automatically renew, and your Payment Method will be charged, at the end of the Initial Term for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to the Initial Term (each such additional term, a “Renewal Term”) until you cancel.View source document