Atlassian
Atlassian Customer Agreement & Privacy Policy
Atlassian is a software company providing cloud and on-premise productivity, collaboration, and issue-tracking products such as Jira, Confluence, and Trello for businesses and teams.
Analyzed June 19, 2026
Key findings
Summary
Atlassian's terms are broadly standard enterprise SaaS terms, with clear liability caps, refund policies, and termination provisions favoring predictability. The privacy policy discloses extensive data collection including behavioral analytics, device data, and third-party advertising partnerships, and shares information with partners for marketing and advertising purposes, which is a somewhat elevated risk area. No mandatory arbitration clause is present; disputes go through defined court venues.
Category Breakdown
Atlassian collects account, content, device, usage, and behavioral data, including detailed product interaction analytics and cookies/tracking technologies, with location approximated via IP address.
From: PRIVACY POLICYWe also collect information about how you interact with others on the Services, including the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently.View source document
Atlassian shares information with advertising and analytics partners and uses data to create targeted advertising, including displaying ads on other companies' websites, which goes beyond standard service-provider sharing.
From: PRIVACY POLICYWe may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies' websites and applications.View source document
Customer retains all intellectual property rights in Customer Data and Customer Materials, with Atlassian granted no ownership rights beyond what's needed to operate the service.
From: TERMS OF SERVICEAs between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.View source document
Atlassian may suspend or terminate for cause with notice periods, and customers may terminate for convenience without refund except in specific cases; data is deleted after termination per documentation.
From: TERMS OF SERVICECustomer may terminate this Agreement or a Subscription Term upon notice for any reason. Subject to Section 10.3 (Return Policy), Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2View source document
No mandatory arbitration language is present; disputes are governed by specified courts in Ireland or California depending on customer domicile, constituting a court venue clause.
From: TERMS OF SERVICEthis Agreement is governed by the laws of the State of California, with the jurisdiction and venue for actions related to this Agreement in the state and United States federal courts located in San Francisco, California.View source document
Subscriptions automatically renew at current rates unless cancelled, fees are generally non-refundable except within a 30-day return window, and payment methods may be billed for renewals automatically.
From: TERMS OF SERVICEa Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription TermView source document