Booking.com

Booking.com collects extensive personal data including passport/national ID information, precise current location, identification documents, selfies for verification, payment details, and uses personal data to develop AI/machine learning models.

From: RENTALCARS.COM PRIVACY STATEMENTWe may use your personal data to develop and enhance our machine learning models and artificial intelligence systems. This is a necessary part of our ongoing commitment to make our services better and enhance our travelers' experience.

Data is shared with Group Companies, Service Providers, strategic partners (including other BHI brands), payment processors, and marketing/social media partners for advertising effectiveness measurement, but no explicit sale of personal data is described.

From: RENTALCARS.COM PRIVACY STATEMENTWe may also receive information on an aggregated basis from our social media and marketing partners. This helps us measure the effectiveness of advertising and marketing campaigns.

Uploaded reviews and pictures are licensed to Booking.com for commercial and promotional purposes everywhere and forever, extending beyond mere service operation.

From: TERMS OF SERVICEwe're allowed to use it on our Platform and for any other commercial purposes (including in a promotional context), everywhere, forever (when you let us know we can no longer use it, we will consider any such reasonable request)

Booking.com can cancel bookings and suspend accounts for broadly defined reasons with no entitlement to a refund, and may investigate accounts without notice.

From: TERMS OF SERVICEIf we cancel a booking as a result, you will not be entitled to a refund.

Mandatory binding arbitration applies with a class-action and jury trial waiver, but a 30-day opt-out, small claims court carveout, and informal dispute resolution process are all available.

From: TERMS OF SERVICEyou will only be permitted to pursue disputes or claims and seek relief against us through binding, final arbitration, with limited exceptions, and you waive your right to participate in a class action lawsuit or other representative proceeding or class-wide arbitration

Bookings involve upfront payments that may be non-refundable depending on Service Provider policy, and cancellation/refund terms vary significantly by product type and provider.

From: TERMS OF SERVICEIf the Service Provider requires an upfront payment, it may be taken or pre-authorized when you make your booking, and it may be non-refundable.