Calendly
Calendly Customer Terms, Privacy Notice, and Data Processing Addendum
Calendly is a scheduling platform that lets users share booking links so others can book meetings on their calendar, with additional features like AI-based meeting notetaking, transcription, and integrations with third-party video conferencing tools.
Analyzed June 20, 2026
Key findings
Summary
Calendly's terms are broad but largely standard for enterprise SaaS: mandatory JAMS arbitration with a class-action waiver and small claims carveout, standard service-provider data sharing, and typical discretionary termination and liability limitation clauses. Data collection includes device/log/usage data and third-party marketing information, with some cross-context sharing with advertising/analytics partners. Content ownership is retained by the customer, with a broad but operationally-scoped license granted to Calendly.
Category Breakdown
Calendly collects account, billing, device/log, cookie, usage data, and also obtains marketing-related personal data about individuals from third-party lead-generation sources.
From: PRIVACY POLICYthese third party sources may provide Calendly with name, email address, phone number, location of business, time zone, biographical details, job title, employer (and related company details), employment seniority, social media usernames and avatars, and social media activity detailsView source document
Calendly discloses information to third-party marketing, advertising, and analytics partners, including allowing them to directly collect data via cookies and tracking technologies on the website.
From: PRIVACY POLICYWe may disclose information to third party partners, including marketing, advertising and analytics providers, and also business and integration partners. We may also disclose information or allow third parties to directly collect information using third party cookies and related tracking technologiesView source document
Customer retains ownership of Customer Data, but grants Calendly a broad worldwide, royalty-free, sublicensable license to use, distribute, host, and display Customer Data for operating and improving the Services, including AI Features processed by third-party providers.
From: TERMS OF SERVICEYou grant to Calendly a worldwide, royalty-free, non-exclusive, non-transferable (except in compliance with Section 17(c)), sublicensable license to use, distribute, host, copy, transmit, and display Customer Data as reasonably necessary for Calendly to provide and operate the ServicesView source document
Calendly may suspend or terminate accounts at its sole discretion, at any time, with or without notice, and terminated customers are not entitled to any refunds or credits.
From: TERMS OF SERVICECalendly may suspend or terminate your access to and use of the Services, including suspending access to or terminating your account ... or permanently revoke your access to the Services, at our sole discretion, at any time with or without notice to youView source document
The terms require binding individual arbitration through JAMS with a class action waiver, but include a small claims court carveout and a pre-arbitration informal resolution process; a Georgia court venue clause governs non-arbitrable disputes.
From: TERMS OF SERVICEall Disputes between you and Calendly, which are unable to be resolved pursuant to the Pre-Arbitration Claim Resolution Section below, will be resolved exclusively and finally by binding arbitration rather than in court in accordance with this Section 16View source document
Subscriptions automatically renew and Fees are described as non-cancellable and non-refundable, with renewal price increases of CPI+3% permitted unless a different rate is disclosed in advance.
From: TERMS OF SERVICEYou understand that all Fees are non-cancellable and non-refundable and must be paid without offset or deduction of any kind... Each Renewal Subscription Term may also include a renewal price increase of the Consumer Price Index (“CPI”) + 3% unless we notify you of a different rate before each Renewal Subscription Term startsView source document