Cloudflare
Cloudflare Self-Serve Subscription Agreement, Enterprise Agreement, Privacy Policy & DPA
Cloudflare is a cloud-based platform providing content delivery, network security, DNS, and performance services for websites, applications, and networks.
Analyzed May 21, 2026
Key findings
Summary
Cloudflare's terms are largely standard for an enterprise cloud/security provider, with strong privacy commitments (no sale of personal data) but a broad customer content license, mandatory arbitration with a class-action waiver, no-refund billing policy, and broad discretionary termination rights.
Category Breakdown
Cloudflare collects account, payment, log, cookie, network/traffic, and Network Data across multiple user categories, with third-party sales intelligence combined with collected data.
From: PRIVACY POLICYWe may combine information we collect as described in Section 2 above with personal information we obtain from third parties. For example, we may combine information entered on a Cloudflare sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.View source document
Cloudflare states it will not sell or rent personal information and shares data mainly with service providers, affiliates, and for legal compliance, though marketing/advertising partners may receive some data via cookies.
From: PRIVACY POLICYWe keep your personal information personal and private. We will not sell or rent your personal information. We will only share or otherwise disclose your personal information as necessary to provide our Services or as otherwise described in this Policy, except in cases where we first provide you with notice and the opportunity to consent.View source document
Users retain ownership of Customer Content but grant Cloudflare a broad worldwide, sublicensable license to use, copy, modify and create derivative works to the extent necessary to provide the Services.
From: TERMS OF SERVICEyou hereby grant us a non-exclusive, fully sublicensable, worldwide, royalty-free right to collect, use, copy, store, transmit, modify and create derivative works of Customer Content, in each case to the extent necessary to provide the Services.View source document
Cloudflare reserves sole discretion to suspend or terminate accounts at any time, with or without notice, for any reason or no reason at all, with no liability for such action.
From: TERMS OF SERVICEWe may at our sole discretion terminate your user account or Suspend or terminate your use or access to the Service at any time, with or without notice for any reason or no reason at all.View source document
Mandatory binding arbitration via AAA applies with a class-action and jury waiver, but a small claims carveout and 30-day opt-out-like notice/informal resolution process are included.
From: TERMS OF SERVICEyou and Cloudflare agree that any and all disputes arising in connection with this Agreement will be resolved by binding arbitration... YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND CLOUDFLARE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.View source document
Subscriptions auto-renew and fees are strictly non-refundable even for unused portions after cancellation, with Cloudflare reserving unilateral rights to change prices with 30 days notice.
From: TERMS OF SERVICEFEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM.View source document