Zoom
Zoom Terms of Service, Privacy Statement, and Acceptable Use Guidelines
Zoom is a video conferencing and collaboration platform that enables users to host meetings, webinars, phone calls, and messaging across devices.
Analyzed May 21, 2026
Key findings
Summary
Zoom's terms include broad data collection covering device, usage, and biometric data (with consent for enhanced features), sharing with advertising/marketing partners, and a broad license to Customer Content, though Zoom explicitly disclaims using communications content for AI training. Billing terms are non-cancelable/non-refundable with automatic renewal, and disputes are subject to mandatory arbitration with a class-action waiver, though an opt-out and small claims carveout are provided. Zoom retains broad termination rights, including termination for any reason with 30 days' notice, and immediate termination for breach or nonpayment.
Category Breakdown
Zoom collects extensive device, usage, and telemetry data, and with user consent may process biometric data such as facial geometry or voiceprints for certain features.
From: PRIVACY POLICYZoom may process data about your unique physical characteristics, including your facial geometry and /or voiceprint, for the purpose of offering the features.View source document
Zoom shares data with third-party marketing, advertising, and analytics partners for targeted advertising based on website usage, with an opt-out available via cookie settings rather than default restriction.
From: PRIVACY POLICYZoom uses third-party marketing, advertising, and analytics providers: to provide statistics and analysis about how people are using Zoom products and services, including our website; and to provide advertising and marketing for Zoom products and services, including targeted advertising based on your use of our website.View source document
Users retain ownership of Customer Content but grant Zoom a broad, perpetual, worldwide, sublicensable license for Permitted Uses, though Zoom explicitly states it does not use audio/video/chat content to train AI models.
From: TERMS OF SERVICEYou grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary for the Permitted Uses.View source document
Zoom can terminate the agreement for any reason with 30 business days' notice, or immediately without prior notice for noncompliance or nonpayment.
From: TERMS OF SERVICEZoom may terminate this Agreement, for any reason or no reason, upon thirty (30) business days’ advance notice.View source document
Mandatory arbitration applies with a class/mass action waiver and jury trial waiver, but a small claims court carveout and a 30-day opt-out window are provided.
From: TERMS OF SERVICEYou agree to resolve certain disputes with Zoom through binding arbitration (“Arbitration Agreement”). Arbitration means that an arbitrator, and not a judge or a jury, will decide the dispute. The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.View source document
Subscriptions auto-renew and payments are described as non-cancelable and non-refundable for the subscription term, with Zoom able to change prices with only 30 days' notice.
From: TERMS OF SERVICEYou agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.View source document