Grubhub
Grubhub Terms of Use and Privacy Policy
Grubhub is an online food ordering and delivery marketplace that connects diners with restaurants and independent delivery service providers in the United States.
Analyzed May 21, 2026
Key findings
Summary
Grubhub's terms include broad data collection and sharing with advertising partners for behavioral advertising, a perpetual irrevocable license over user content, discretion to terminate accounts and forfeit credits without notice, and mandatory arbitration with class-action and jury waivers. These provisions collectively place Grubhub's terms above the industry baseline for user risk.
Category Breakdown
Grubhub collects precise geolocation, audio/video call recordings, education information, internet usage, and cross-device profiling data with limited opt-out mechanisms.
From: PRIVACY POLICYWe may also collect information about your precise location if you allow us to access your device's location.View source document
Grubhub shares identifiers, commercial information, and internet usage data with ad networks and advertising partners for cross-context behavioral advertising.
From: PRIVACY POLICYWe may share this information with ad networks and other advertising partners for the purpose of cross-context behavioral advertising.View source document
Users grant Grubhub a perpetual, irrevocable, transferable license to use content for promotional and business development purposes beyond mere service operation.
From: TERMS OF SERVICEYou grant Grubhub an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sublicensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use Your Content in all forms of media now known or hereafter invented for the purpose of operating, promoting, and improving our Site, business, products and services, and developing new onesView source document
Grubhub may terminate accounts for any or no reason without prior notice, and users may forfeit account credits, perks, or unredeemed value upon termination.
From: TERMS OF SERVICEIf your Account is terminated for any or no reason, you may forfeit any pending, current, or future account credits, Perks (defined below) or other promotional offers, and any other forms of unredeemed value in or associated with your Account without prior notice to you.View source document
Mandatory binding individual arbitration with an explicit class action waiver and jury trial waiver is imposed, with only a limited opt-out procedure described elsewhere; no small claims carveout is mentioned in the excerpted text.
From: TERMS OF SERVICEYOU ACKNOWLEDGE AND AGREE THAT YOU AND GRUBHUB EACH WAIVE THE RIGHT TO A TRIAL BY JURY... YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST GRUBHUBView source document
Payments are final and non-refundable by default, with Grubhub retaining sole discretion to grant refunds or credits on a case-by-case basis, and prices/fees may be changed at any time.
From: TERMS OF SERVICEWhen paid by you, these payments are final and non-refundable, unless otherwise determined by Grubhub.View source document