DoorDash
DoorDash Consumer Terms and Conditions & Privacy Policy
DoorDash is an online marketplace and delivery platform that connects consumers with restaurants and other merchants, using independent contractor drivers ("Dashers") to deliver food and other goods.
Analyzed June 19, 2026
Key findings
Summary
DoorDash's terms include broad data collection (precise location, device, activity data) shared with advertising and marketing partners, a perpetual and irrevocable license over user-submitted content, broad discretionary termination rights, and a mandatory arbitration clause with a class-action waiver, though an opt-out and small claims carveout are available. Billing and DashPass subscription terms disclose auto-renewal but include non-refundable default policies in most jurisdictions.
Category Breakdown
DoorDash collects precise geolocation, device identifiers, activity data, and in some cases sensitive personal information including government ID for age verification, with location tracking continuing in the background.
From: PRIVACY POLICYwe may receive and store your precise location information, including when our apps are running in the foreground...or background...of your deviceView source document
Personal information is shared with third-party marketing and advertising partners for personalized advertising based on user interactions, and the Dasher privacy policy explicitly references cross-context behavioral advertising to advertising partners.
From: PRIVACY POLICYWe may use third-party marketing and advertising partners to deliver advertising to you on behalf of DoorDash and/or our Merchants, including advertising that may be personalized based on your interactions with our Services as well as your activity on third-party services.View source document
DoorDash requires users to grant a perpetual, irrevocable, worldwide, sublicensable license to use, modify, and create derivative works from all User Content, explicitly surviving account termination.
From: TERMS OF SERVICEYou hereby grant DoorDash...a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content...the license granted to DoorDash herein shall survive termination of the Services or your account.View source document
DoorDash may suspend, modify, or terminate a user's access to the Services at its sole discretion for any reason, with or without notice, though notice is required in certain jurisdictions.
From: TERMS OF SERVICEDoorDash may modify or discontinue the Technology or Services, or may modify, suspend, or terminate your access to the Technology or the Services, for any reason, with or without notice to you and without liability to you or any third party.View source document
The agreement contains mandatory binding arbitration with a class-action waiver and jury trial waiver, but provides a 30-day opt-out window, a small claims court carveout for US and New Zealand consumers, and an informal dispute resolution requirement.
From: TERMS OF SERVICEit requires, unless you are a Canada Consumer who resides in the Province of Québec, that any and all claims between you and DoorDash be resolved by binding arbitration or in small claims court or tribunal.View source document
DashPass subscriptions automatically renew and charge the payment method on file unless canceled, and subscription fees are generally non-refundable except in specific jurisdictions or narrow circumstances.
From: TERMS OF SERVICEUNLESS YOU ARE A CANADA CONSUMER WHO RESIDES IN THE PROVINCE OF QUÉBEC OR BRITISH COLUMBIA AND EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW...YOUR SUBSCRIPTION FEE IS NON-REFUNDABLEView source document