Ubisoft
Terms of Use of the Ubisoft Services
Ubisoft is a video game publisher offering games, downloadable content, online services, and the Ubisoft Connect platform and Ubisoft+ subscription service across PC, console, and mobile.
Analyzed June 19, 2026
Key findings
Summary
Ubisoft's terms grant it broad rights typical of major game publishers: extensive data collection including telemetry, gameplay, and Web3 wallet data; a very broad, ownership-transferring license over user-generated content derived from Ubisoft assets; mandatory arbitration with a class-action waiver for US users; and no refunds for virtual currency or terminated accounts. Some consumer-friendly features exist, including 30-day termination notice and detailed minors' privacy protections.
Category Breakdown
Ubisoft collects account, purchase, telemetry, gameplay, device, and social data, plus Web3 wallet data for those using blockchain services, with consent-based controls for some processing.
From: PRIVACY POLICYwe may process personal data, such as your user ID and in-game preferences (e.g., to save progress and suggest relevant in-game features), technical data (e.g., device model, operating system), gameplay activity (e.g., games played, purchases, ads viewed), and geolocation at the country level only.View source document
Ubisoft discloses displaying personalized advertising on partner sites using contact information, and allows users to consent to partners reusing personal data for more targeted advertising.
From: PRIVACY POLICYYou can choose to allow these partners to access and reuse your personal data to display even more targeted and relevant advertising based on your consent.View source document
Ubisoft requires users to irrevocably assign all intellectual property rights in Derived UGC (content made using Ubisoft assets) to Ubisoft with no compensation, and takes a broad perpetual commercial license over Independent UGC as well.
From: TERMS OF SERVICEYou hereby irrevocably assign to us, with full title guarantee, without any obligation of payment, all Intellectual Property Rights and rights of use you may have over Derived UGC, on a worldwide basis and for the period of protection of each right.View source document
Ubisoft may suspend or terminate accounts at its discretion for breach or other reasons, generally with 30 days' notice, but no credit or refund is given for unused services or virtual currency upon termination.
From: TERMS OF SERVICEBefore closing your Account, we will provide you with a prior notice of at least 30 days, warning you about the impending closure, its consequences, and detailing the steps you can take to keep it open, should you wish to do so.View source document
US users are subject to mandatory binding arbitration via AAA with a class-action waiver, but the terms include a small-claims court carveout and an arbitration-agreement opt-out.
From: TERMS OF SERVICEANY AND ALL DISPUTES BETWEEN YOU AND UBISOFT SHALL BE RESOLVED THROUGH BINDING ARBITRATION AND BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS OR REPRESENTATIVE PROCEEDING IN ACCORDANCE WITH ARTICLE 16 OF THIS AGREEMENT.View source document
Ubisoft Virtual Currency and redeemed content are non-refundable except where required by law, a limitation disclosed as standard within the terms.
From: TERMS OF SERVICEUbisoft Virtual Currency is non-refundable, and you are not entitled to a refund for any unused Ubisoft Virtual Currency, except if required by law.View source document