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Atlassian

Atlassian Customer Agreement & Privacy Policy

Atlassian provides a suite of cloud and on-premise software products (such as Jira, Confluence, and Trello) that help teams manage projects, collaborate, and track work.

Analyzed June 20, 2026

Summary

Atlassian's terms are largely standard enterprise SaaS terms with customer-friendly ownership provisions, but the privacy policy discloses advertising/analytics partner sharing and use of user data for AI/ML training, which raises data collection and sharing risk above baseline. Legal terms use court venue clauses rather than arbitration, and billing/termination provisions are fairly standard with defined notice periods.

Category Breakdown

Atlassian collects account, content, device, cookie/advertising, and behavioral data, and uses information for AI/ML model development and training without a clear opt-out mechanism.

From: PRIVACY POLICYWe use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models.
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Data is shared with advertising and analytics partners for cross-service recognition and targeted advertising, along with service providers and business partners.

From: PRIVACY POLICYAtlassian and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality, to recognize you across different Services and devices, or to demonstrate that certain content was viewed or clicked.
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Customer retains full ownership of its data and content, with Atlassian taking no ownership rights beyond operating the service.

From: TERMS OF SERVICEAs between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.
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Atlassian may suspend or terminate access for policy violations, non-payment, or legal reasons, with defined notice periods and data deletion after termination.

From: TERMS OF SERVICEAtlassian may suspend Customer’s rights to use Products or receive Support or Advisory Services if payment is overdue, and Atlassian has given Customer no fewer than ten (10) days’ written notice.
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Subscriptions auto-renew at current rates unless cancelled before the term ends, with a 30-day return window for initial purchases but fees generally non-refundable thereafter.

From: TERMS OF SERVICEa Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term...
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