Mullvad VPN
Mullvad VPN Terms of Service
Mullvad VPN is a Sweden-based virtual private network service that encrypts user internet traffic and masks IP addresses to protect online privacy and anonymity.
Analyzed August 12, 2026
Key findings
Summary
Mullvad's terms are unusually consumer-friendly, emphasizing no activity logging, anonymous account-number-based access, and a 14-day refund guarantee. Disputes go through Swedish courts or a consumer board rather than arbitration, and the company avoids collecting unnecessary personal data.
Category Breakdown
Mullvad states it does not store activity logs or metadata and minimizes data retention, with only payment provider data processed by third parties for certain payment methods.
From: TERMS OF SERVICEit is therefore our policy to never store any activity logs or metadata and to have as minimal data retention as possible.View source document
Personal data is only processed by payment providers (bank, PayPal, Swish, Stripe) as independent controllers for transaction purposes; no advertising or sale of data is mentioned.
From: TERMS OF SERVICEwhen using our payment alternatives Bank wire, PayPal, Swish and Stripe, your bank/these payment providers will process your personal data as controllers of such processing.View source document
The service is a VPN with no user-generated content or uploads, so content ownership terms do not apply.
The document does not detail specific termination procedures beyond service expiration at the end of a purchased period and use of an account number as proof of access rights.
From: TERMS OF SERVICEThese terms will expire at the end of the period purchased.View source document
Disputes are directed to a Swedish consumer board or Swedish courts with Gothenburg as the venue; no arbitration, class-action waiver, or jury waiver language is present.
From: TERMS OF SERVICEAny dispute, controversy, or claim arising out of or in connection with the terms shall be handled by the National Board for Consumer Disputes (ARN) or the Swedish courts, with the city of Gothenburg's district court as the court of first instance.View source document
Billing is prepaid and time-limited rather than auto-renewing, with a disclosed 14-day money-back guarantee, though cash and crypto payments are excluded from refunds.
From: TERMS OF SERVICEWe offer users a 14-day money-back guarantee. The 14-day period starts when your payment is made.View source document