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PlayStation

PlayStation Network Terms of Service & Privacy Policy

PlayStation is Sony's gaming platform and ecosystem, including PlayStation consoles, the PlayStation Store, PlayStation Plus subscriptions, and online multiplayer and content services.

Analyzed June 19, 2026

Summary

PlayStation's terms grant Sony broad discretion to suspend accounts, forfeit wallet funds, and terminate access without full refunds, and include a UGC license that is broad but limited to service-related uses. Data collection is extensive, including device, location, and gameplay data, shared with advertising and Sony Group partners, though the policy states PI is not sold for money. Disputes are subject to mandatory arbitration with a class-action waiver, though a 30-day opt-out and small claims carveout are provided.

Category Breakdown

PlayStation collects device identifiers, IP/MAC addresses, precise recent location data, gameplay activity, voice-to-text conversions, and detailed usage logs across consoles, games, and websites.

From: PRIVACY POLICYYour current and recent locations (e.g. on PS Vita)
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Information is shared with advertising and promotional partners, the broader Sony Group for marketing contact, and other service providers, though the policy states PI is not sold for money.

From: PRIVACY POLICYAdvertising and promotional partners, with whom we are jointly delivering services or features, such as sweepstakes, contests, promotions, or advertising.
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Users grant SIE a broad, perpetual, sublicensable license to use and distribute user-generated content for any reason without compensation, though this is limited to platform-related use rather than an ownership transfer.

From: TERMS OF SERVICEyou grant SIE a royalty-free, perpetual, global license to use, distribute, copy, modify, display, and publish your UGC for any reason, without further notice or payment to you or any third parties
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SIE may suspend or terminate accounts with or without notice at its discretion, and upon termination for any reason users forfeit unused wallet funds, subscriptions, and virtual items without refund.

From: TERMS OF SERVICEUPON TERMINATION OF YOUR ACCOUNT (OR ANY ASSOCIATED CHILD ACCOUNT) FOR ANY REASON, YOU WILL NOT RECEIVE A REFUND FOR ITEMS (INCLUDING SUBSCRIPTIONS, VIRTUAL ITEMS, AND PRE-PAID PRODUCTS OR SERVICES), VALUE ACCUMULATED ON IN-GAME ITEMS OR ANY UNUSED BALANCE IN YOUR WALLET, EXCEPT AS REQUIRED BY LAW OR AS EXPRESSLY PROVIDED IN THIS AGREEMENT.
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Subscriptions and free trials auto-renew and convert to paid unless cancelled, wallet top-ups cannot be cancelled once made, and purchases are generally final and non-refundable outside specific eligibility windows.

From: REFUND REQUESTYou cannot cancel a wallet top-up. We seek your consent to top up your wallet immediately and acknowledgment that you understand you will not be able to cancel your top-up.
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