Shopify
Shopify Terms of Service, Privacy Policy, and Data Processing Addendum
Shopify is a commerce platform that enables merchants to build, customize, and operate online and in-person stores, including tools for payments, inventory, shipping, marketing, and customer engagement.
Analyzed May 21, 2026
Key findings
Summary
Shopify's terms grant the company broad rights to merchant content, allow account termination for any reason without notice or refund, and permit data sharing with advertising and analytics partners characterized as "sharing" under privacy law. Billing is auto-renewing with an explicit no-refund policy. Disputes go to specified courts rather than arbitration, which is comparatively favorable. Overall, these terms are materially riskier than standard baseline terms in several areas, particularly around termination, content licensing, and billing.
Category Breakdown
Shopify collects extensive categories including sensitive personal data (government IDs, precise location via Shop, email inbox contents), and combines information across merchants and services for profiling under its Enhanced Services / Shopify Network Intelligence features.
From: PRIVACY POLICYSensitive Personal Data, which may include: Government-issued identifiers... Your device's precise location (if you are a Shop user...) ... The contents of email messages in the email inboxes that you connect to your Shop accountView source document
Personal data is shared with advertising, marketing, and analytics partners for personalized advertising, which the company acknowledges may constitute 'sharing' or 'targeted advertising' under privacy laws, with opt-out (not opt-in) as the mechanism.
From: CONSUMER PRIVACY POLICYProviding information to certain third parties for advertising services may be considered "sharing" or "targeted advertising," as defined by certain privacy laws that may apply in your jurisdiction. You can opt-out of our sharing of your Personal Data for targeted advertising here.View source document
Merchants retain ownership of their Materials but grant Shopify a broad worldwide, transferable, sublicensable license to use, distribute, modify, and create derivative works, plus an irrevocable waiver of moral rights, with the license surviving account termination to the extent Shopify requires it.
From: TERMS OF SERVICEYou hereby grant Shopify a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to host, use, distribute, expose, modify, run, copy, store, publicly perform, communicate to the public (including by telecommunication), broadcast, reproduce, make available, display, and translate, and create derivative works of your Materials... You irrevocably waive any and all moral rights you may have in the Materials in favour of ShopifyView source document
Shopify may suspend or terminate accounts for any reason, without notice, at any time, and terminated merchants are not entitled to any refunds of fees, pro rata or otherwise.
From: TERMS OF SERVICEwe may suspend or terminate your Account or the Terms of Service for any reason, without notice and at any time (unless otherwise required by law)... unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rata or otherwiseView source document
No mandatory arbitration language is present; instead, disputes must be brought exclusively in specified courts based on the merchant's billing address region, a court venue clause rather than arbitration.
From: TERMS OF SERVICEAny dispute or claim relating to the Services or these Terms of Service can only be brought in the courts listed in the table below. Those courts have exclusive jurisdiction, and each party agrees to that jurisdiction and will not object to it.View source document
Subscription fees auto-renew and are billed in advance, domain names auto-renew unless deactivated by the user, and Shopify explicitly states it does not provide refunds.
From: TERMS OF SERVICEShopify does not provide refunds.View source document