Slack
Slack User Terms of Service & Privacy Policy
Slack is a workplace productivity and messaging platform that lets organizations create workspaces where employees and collaborators communicate via channels, messages, files, and integrations.
Analyzed August 12, 2026
Key findings
Summary
Slack's terms are largely standard for enterprise B2B software, with the Customer (employer) controlling most data rights rather than the individual user. Liability to individual users is capped at $100, and disputes go to court (not arbitration) in a jurisdiction tied to the Customer contract. Data collection is broad (device, location, usage, third-party integration data) but typical for a workplace tool.
Category Breakdown
Slack collects workspace/account data, usage metadata, device information, approximate location, cookies, contact information imported by users, and third-party integration data.
From: PRIVACY POLICYSlack collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data.View source document
Information is shared per Customer instructions, with third-party integrations, affiliates, and for legal compliance; no explicit sale of personal data is mentioned.
From: PRIVACY POLICYSlack may share and disclose Information in accordance with a Customer's instructions and with appropriate consent, including any applicable terms in the Customer Agreement...View source document
Content submitted (Customer Data) is explicitly owned by the Customer (e.g., employer), not by Slack, with the Customer controlling access, retention, and deletion.
From: TERMS OF SERVICEyou acknowledge and agree that the Customer Data is owned by Customer and the Contract provides Customer with many choices and control over that Customer Data.View source document
User access can be terminated by the Customer or Slack at any time, with users directed to their employer/Customer rather than Slack for termination disputes.
From: TERMS OF SERVICEThese User Terms remain effective until Customer's subscription for you expires or terminates, or your access to the Services has been terminated by Customer or us.View source document
No arbitration language is present; disputes are resolved through exclusive court jurisdiction tied to the Customer contract's governing law and venue.
From: TERMS OF SERVICEThe courts located in the applicable venue of the Contract will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the User Terms...View source document
Individual users covered by this document do not directly purchase or auto-renew subscriptions; billing is between Slack and the Customer organization under a separate Contract.
View source document