Ticketmaster
Terms of Use / Privacy Policy
Ticketmaster is an online ticketing marketplace, owned by Live Nation, that lets users purchase, sell, and transfer tickets to concerts, sports, and other live events.
Analyzed August 12, 2026
Key findings
Summary
Ticketmaster's terms include a broad, perpetual, and license allowing commercial use over any user-submitted content, wide-reaching data collection and third-party sharing (including sensitive/biometric data and advertising partners), and strong unilateral rights to terminate accounts and withhold refunds. Disputes are subject to mandatory binding arbitration with a class-action waiver, though a small claims carveout and informal resolution process are provided.
Category Breakdown
Ticketmaster collects contact, billing, precise location, biometric, geodemographic, and sensitive health/accessibility data, with cross-context profiling used for personalization and fraud screening.
From: PRIVACY POLICYSensitive personal and biometric information. In limited circumstances, we may collect and use sensitive personal information, including biometric information...We create a user profile with the information we have and how you use our services.View source document
Personal information is shared with numerous third-party service providers, advertising/marketing partners, Event Partners, and Commercial Partners, including geodemographic data for ad personalization.
From: PRIVACY POLICYwe collect or use suppliers such as advertising and marketing partners who collate geodemographic information including age range, gender, or information about events you like or products you buyView source document
User-submitted content is subject to a perpetual, irrevocable, sublicensable license permitting commercial and promotional use, including incorporation into advertisements, with no stated opt-out.
From: TERMS OF SERVICEyou grant us a license to access, store, transmit, use, reproduce, create derivative works of, distribute, publicly perform, display, reformat, incorporate into advertisements and other works, promote, archive, and modify your User Content in our sole discretion and for any purpose...these rights and licenses are royalty-free, transferable, sub-licensable, assignable, perpetual, worldwide, and irrevocableView source document
The company may terminate or suspend accounts at any time for any reason, may delete user content without obligation to preserve it, and users may not be refunded for canceled tickets due to violations.
From: TERMS OF SERVICEWe may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason...you may not be refunded for any fees related to any tickets that are canceled. If we terminate your account for any reason, we may, but are not obligated to, delete your User Content.View source document
Mandatory binding arbitration via JAMS with a class-action and jury-trial waiver is disclosed, alongside a small claims court carveout, informal dispute resolution requirement, and Los Angeles court venue if arbitration is unenforceable; no opt-out is mentioned.
From: TERMS OF SERVICEANY DISPUTE, CLAIM, OR CONTROVERSY RELATING IN ANY WAY TO THE TERMS OR YOUR USE OF THE Marketplace...WILL BE RESOLVED SOLELY BY BINDING ARBITRATION...If a claim is within the jurisdiction of small claims court, either of the parties may (instead of arbitration) choose to take the claim to small claims courtView source document
The document describes one-time ticket purchases and marketplace transactions, not a recurring subscription service with auto-renewal billing.