EA
Electronic Arts User Agreement
Electronic Arts (EA) is a video game publisher offering games, online services, in-game purchases, and platforms like the EA app across PC, console, and mobile devices.
Analyzed May 21, 2026
Key findings
Summary
EA's User Agreement grants itself broad rights to monitor players (including kernel-level anti-cheat monitoring), take a perpetual and sublicensable license over user-generated content, terminate accounts or entitlements without refunds, and impose mandatory arbitration with a class-action waiver for most users. Virtual currency and entitlements are explicitly non-refundable once purchased or redeemed.
Category Breakdown
EA collects device, hardware, gameplay, and system data including anti-cheat technologies that monitor RAM, processes, and file storage using kernel or admin-level privileges.
From: Use of DataWhen you launch an online-capable game, these technologies may activate using kernel, admin or user privileges, and monitor and collect from your gameplay and device's RAM or other memory, processes, visuals, communications, and file storage for the purposes of detecting violations of, and enforcing, the Rules of Conduct
EA states data is collected and used to operate its business, including marketing communications, with third parties like linked sites and platforms potentially collecting data outside EA's control.
From: Use of DataEA uses this information to operate its business, improve its products and services, provide services to and communicate with you (including for marketing purposes), provide software updates, dynamically serve content and software support, enforce this Agreement, and trouble-shoot bugs or otherwise enhance your experience.
User-generated content is licensed to EA under a perpetual, transferable, sublicensable, worldwide license usable without payment or attribution, extending beyond mere service operation.
From: Your User-Generated Content (UGC)you grant to EA, its licensors and licensees a non-exclusive, perpetual, transferable, worldwide, sublicensable license to use, host, store, reproduce, modify, create derivative works, publicly perform, publicly display or otherwise transmit and communicate the UGC, or any portion of it, in any manner or form and in any medium or forum, whether now known or later devised, without notice, payment or attribution of any kind to you or any third party
EA may terminate accounts, revoke entitlements, or take other sanctions without refunds and, in some enforcement scenarios, without prior notice.
From: Termination and Other SanctionsIf EA takes any action described in this Section, you will not be entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other forms of reimbursement.
Mandatory binding arbitration via AAA with a class action waiver and jury trial waiver applies to most residents, with small claims court and informal negotiation carveouts, and an opt-out is not explicitly offered though small claims carveout and public injunctive relief exceptions exist.
From: Dispute Resolutions by Binding ArbitrationBY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU AND EA EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY AND AGREE TO RESOLVE YOUR DISPUTES IN MANDATORY, FINAL AND BINDING ARBITRATION. YOU ALSO AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.
Virtual currency purchases are non-refundable and redeemed entitlements are non-returnable, with EA also reserving broad rights to alter or discontinue services without providing refunds.
From: Content and EntitlementsEA Virtual Currency is non-refundable, and you are not entitled to a refund for any unused EA Virtual Currency. Once you redeem EA Virtual Currency for an Entitlement, that Entitlement is not returnable, exchangeable, or refundable.