Wise
Wise Customer Agreement, Privacy Policy, and Acceptable Use Policy
Wise is an international money transfer and multi-currency account service that lets users send, hold, spend, and convert money across currencies.
Analyzed June 19, 2026
Key findings
Summary
Wise's terms reflect standard practices for a regulated money transfer service, with detailed disclosures on fees, error resolution, and dispute handling. The company retains broad discretion to suspend or close accounts, sometimes without prior notice, and includes a mandatory arbitration clause with a class-action waiver, though users can opt out within 21 days. Data sharing is limited mostly to service providers and legal compliance, with an explicit no-sale commitment for research data.
Category Breakdown
Wise collects standard account, identity, transaction, and device/cookie analytics data, plus optional research data (video/audio recordings) collected with consent; broad third-party analytics SDKs (Google Analytics, Hotjar, Mixpanel) are used.
From: TERMS OF SERVICEThis means that when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.View source document
Wise discloses account and transaction information to third parties for completing transfers, verification, legal compliance, or with consent; the Research Privacy Policy explicitly states data will not be sold or shared for marketing.
From: TERMS OF SERVICEWe will disclose information to third parties about your account or the transfers you make: (i) where it is necessary for completing transfers, or (ii) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (iii) in order to comply with government agency or court orders, or (iv) if you give us your written permission, or (v) as otherwise necessary to fulfill our obligations under this Agreement.View source document
Wise is a money transfer service with no user-generated content or creative uploads; the intellectual property clauses instead concern Wise's own software, app, and branding rather than user content.
Wise may suspend or close accounts at its sole discretion for a range of reasons, including without prior notice in certain circumstances, and may hold balances during disputes or investigations.
From: TERMS OF SERVICEclosing your Wise Account and terminating your access to our Services, which means your Wise Account is deactivated and/or your profile will not be available, without notice, and without penalty to us.View source document
Mandatory arbitration via JAMS with a class-action and jury waiver applies unless the user opts out within 21 days of account opening; small claims court is carved out, and New York courts have jurisdiction for non-arbitrable disputes.
From: TERMS OF SERVICEYou and we agree to arbitration for all disputes or claims between you and us... By agreeing to arbitrate, you and we each waive the right to a trial by jury or to participate in a class or representative action.View source document
Wise charges disclosed fees for transactions and currency conversion, allows cancellation of Money Transfers within a limited window, and imposes recurring Direct Debit authorizations that continue until canceled by the user.
From: TERMS OF SERVICEYou may cancel your Remittance Money Transfer orally or in writing within thirty (30) minutes after making payment as long as the funds have not already been picked up or deposited into an account of the designated recipient.View source document