Airbnb may review in-app messages and phone recordings

If you communicate through Airbnb, the terms allow it to record or review messages and phone recordings for several stated purposes.

This concerns text or in-app messages, phone recordings, or other content handled through the platform.

Airbnb may screen U.S. users against identity and background sources

The terms allow Airbnb to check your identity or background and screen you against third-party sources, including public records.

The terms permit these checks but say Airbnb has no obligation to conduct them.

If you post, Airbnb gets a long-lasting license to use it

If you submit content, Airbnb gets a worldwide, royalty-free, transferable license to use and promote it for as long as the rights last.

This applies to content you provide; personal information in content is subject to the stated legal and Privacy Policy limits.

The terms allow Airbnb to end your account on 30 days’ notice

The terms allow Airbnb to end your agreement for any reason on 30 days’ notice, or immediately without notice for specified reasons.

Closing your guest account cancels confirmed bookings

If you close your account as a guest, confirmed bookings are canceled and any refund depends on the listing’s cancellation policy.

This applies if you close your account as a guest while you have confirmed bookings.

The terms do not promise to restore your account or content

After the agreement ends, the terms say you are not entitled to restoration of your account or any of your content.

The terms require individual arbitration for most disputes

For covered U.S. disputes, the terms require individual arbitration and waive class participation, while preserving small-claims court and listed exceptions.

The arbitration agreement applies to U.S. users; the terms list exceptions and preserve small-claims court.

The terms seek to limit Airbnb’s liability for some losses

The terms seek to exclude some damages and cap Airbnb’s liability to guests at three times the relevant reservation amount, subject to stated exceptions and legal limits.

These exclusions and limits apply only to the extent permitted by law; the cap has stated exceptions.

If you cancel a booking, its listing policy usually sets your refund

If you cancel, the listing’s cancellation policy generally determines your refund, though other policies may take precedence in some situations.

This applies if you book and later cancel; the applicable policy depends on the reservation and listing type.

If you book, Airbnb service fees are generally non-refundable

If you book, Airbnb says applicable service fees are non-refundable unless the platform provides otherwise.

This applies when a service fee is charged; the terms allow exceptions stated on the Airbnb Platform.

A qualifying damage report can lead to a charge

If Airbnb finds you responsible for qualifying damage, it may charge your payment method up to $500 and seek higher amounts through other legal remedies.

This applies if a host submits a qualifying damage report and Airbnb determines you are responsible.