Account owners may be able to read some of your messages

Depending on settings and archiving, account owners may access some messages sent to or from users on their account, including certain direct messages.

Access depends on the account owner’s settings and whether the relevant account or participant is subject to archiving; Advanced Chat Encryption is an exception for the stated Team Chat access.

Optional enhanced features may process face or voice measurements

If you enable certain enhanced features and consent, Zoom may process facial geometry or a voiceprint and retain it until no longer needed or for up to two years after your last interaction.

This concerns only certain enhanced features that you elect to enable with the required consent; an account owner or administrator may control availability.

Usage data can include clicks and keystrokes when authorized

Zoom says usage information may include mouse movements, clicks, keystrokes, and feature actions, with some collection authorized by the account owner.

The statement says some usage-data collection is optional; the listed interaction details may be collected where authorized by the account owner.

Website activity may be shared with ad and analytics partners

Third-party cookies may share information about your Zoom website activity with marketing, advertising, and analytics partners; cookie settings offer an opt-out.

This concerns website or app activity through third-party cookies, not Customer Content used for marketing; the opt-out depends on saved cookie preferences.

Zoom excludes listed communications content from AI training

Zoom says it does not train AI on listed communications-like content; the Terms separately allow it to use product Feedback for any purpose.

The no-training statement addresses the listed communications-like Customer Content; the Terms separately address product Feedback.

Zoom may own and reuse product feedback without paying you

If you send product feedback, the Terms say Zoom owns it and may use it for any purpose without attribution or compensation.

This applies if you provide Feedback about the Services or Software; it is not a transfer of ownership of all Customer Content.

You keep your content but grant Zoom a perpetual license

You retain ownership, but grant Zoom a perpetual, transferable, sublicensable license for the Terms’ defined Permitted Uses.

The license is limited to the defined Permitted Uses; the no-training statement concerns the listed communications-like Customer Content.

Zoom may suspend access for a breach or end service without cause

The Terms allow immediate suspension or termination for failure to comply with any provision, and termination for any or no reason on 30 business days’ notice.

You have 30 days to retrieve content after termination

The Terms provide 30 days to retrieve Customer Content after expiration or termination; afterward, deletion follows the stated rules and procedures.

This applies after the Agreement expires or terminates.

The Terms require individual arbitration and waive class claims

Most disputes are assigned to individual arbitration, not court, and class or representative claims are waived; new users may opt out within 30 days.

The stated exceptions apply, and the opt-out is subject to the Terms’ 30-day deadline and notice requirements.

The Terms seek to bar most claims filed after one year

To the extent applicable law permits, the Terms require most claims to be filed within one year after they arise.

The Terms make the deadline subject to applicable law and exclude the specified intellectual-property disputes.

Paid subscriptions may renew unless you give timely notice

If your Order Form provides a subscription term, it renews automatically unless notice is given at least 30 days before renewal or within the period required by law.

This applies to a subscription with an Initial Subscription Term and Renewal Term, unless the Order Form or applicable law provides otherwise.

Paid subscription-term charges are generally nonrefundable

The Terms make payments for a subscription term non-cancelable and nonrefundable, subject to stated exceptions and any applicable legal withdrawal rights.

This concerns paid Initial Subscription Term or Renewal Term charges and is subject to the Terms’ exceptions, applicable law, and any applicable withdrawal or cooling-off right.