Support requests may be used to train AI models

If you ask for customer support, Atlassian says it may use your information for developing, training, or fine-tuning machine-learning and AI models.

This applies when you provide information through a customer-support request.

U.S. disclosures list identifiers among data shared with ad providers

The policy lists identifiers, including name, email, and IP address, among data disclosed in ways that may count as sales or sharing to ad providers.

This is a disclosure in the section for U.S. residents; opting out depends on applicable law.

Atlassian may reuse product feedback without restrictions

If you send feedback or suggestions about Atlassian products, the terms allow Atlassian to use them without restriction or obligation.

This applies if you provide feedback or suggestions about Atlassian products or offerings.

The agreement says you own the data you provide or use

When you accept as an individual Customer, the agreement says you own the intellectual-property and other rights in Customer Data and Customer Materials.

This applies when you accept the agreement as an individual rather than on behalf of an entity.

AI subcontractors cannot train on inputs, but support data may be used

For certain AI features, subcontractors cannot train on inputs or outputs, but information you provide in support requests may still be used for AI model training.

The restriction applies to generative AI features governed by the AI Terms; it does not prevent the separately described use of support-request information for model training.

Public forum posts can stay visible after account closure

If you post on Atlassian-operated public forums, anyone may read and use the information, and posts or profile details may remain after closure; removal is not assured.

This applies if you post on the public blogs, forums, issue trackers, or wikis described in the policy.

Shared messages may remain after your account is deactivated

If your account is deactivated or disabled, messages and other content you shared may remain visible so teammates or other users can keep using the service.

This applies if you share messages or other content with service users and your account is deactivated or disabled.

Atlassian may suspend Cloud Product access over specified issues

For Cloud Products, Atlassian may remove data or suspend access over specified legal, rights, security, or operational issues; a chance to remedy is offered when practicable.

This provision applies to Cloud Products.

The terms specify California law and San Francisco courts

For customers domiciled outside Europe, the Middle East, or Africa, the terms specify California law and state or federal courts in San Francisco for agreement-related actions.

This applies if your domicile is outside Europe, the Middle East, or Africa.

The terms seek to limit most claims to fees paid in the prior year

The terms seek to exclude many indirect damages and cap most liability at amounts paid in the 12 months before the event, subject to specified exceptions.

Paid subscriptions renew automatically unless you give notice

If you buy a subscription, it renews for another term at then-current rates unless either side gives notice before the current term ends.

This applies if you purchase a subscription, unless the order specifies otherwise.

Ending a paid subscription early generally does not refund fees

After the initial 30-day return option, ending a paid subscription for convenience generally brings no refund, and unpaid amounts for the current term may become due.

This concerns paid subscriptions; the agreement provides a 30-day return option for an initial product order.

Paid usage-based features start with extra usage enabled

For paid usage-based features, extra usage is enabled by default and billed at current rates; customers can change the default or set limits, and free plans have it disabled.

This applies if you use a paid Cloud Product or feature billed based on usage; extra usage is disabled for free plans.

Unused usage allowances and packs expire without refunds

If you buy or receive usage allowances or packs, any unused portion expires at the end of its period, does not roll over, and is not refunded or credited.

This applies if your Cloud Product or feature uses allowances or packs of consumption units.