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A marketplace that connects people seeking transportation with rideshare drivers and other transportation options.
lyft.com ↗U.S. adult consumer · plan and state unspecified
Originally analyzed Report updated
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Lyft collects SMS and in-app chat contents between Riders and Drivers, along with participant phone numbers and message times; it may also record calls after notice.
Lyft says charges are non-refundable except where the law requires otherwise, including if you stop using the platform or service is disrupted.
The terms seek to waive court and jury trials and require individual arbitration for most disputes, while excluding certain claims, including qualifying small-claims cases.
Lyft collects details such as your name, email, phone number, birth date, profile photo, and payment information; some profile details are optional.
For Riders, Lyft collects precise location while you use the app and in the background from a ride request until the ride ends; turning location off may limit features.
You can prevent location sharing through your device settings and control some location-sharing elements in your Lyft account settings.
Lyft collects SMS and in-app chat contents between Riders and Drivers, along with participant phone numbers and message times; it may also record calls after notice.
If you grant access and direct Lyft to use your contacts, it accesses names and contact information in your address book, for example to help refer friends.
This applies only if you grant device permission and direct Lyft to access your contact list.
Lyft retains ride and payment records for at least seven years and may retain other information after deletion for business or legal needs.
Some questions remain open in the saved text. Any supported findings appear below.
Lyft says it does not sell data for money, but disclosures for personalized ads may count as sale or sharing under some state privacy laws.
You may modify your personalized-advertising setting.
Some questions remain open in the saved text. Any supported findings appear below.
The terms grant Lyft a perpetual, irrevocable, transferable, sublicensable license to use your information and make derivative works.
The terms include in-app feedback in your Information, but also say questions, comments, and feedback become Lyft's property, leaving ownership treatment unclear.
No supported finding to show here. This does not mean the policy has no downsides in this area.
The terms seek to waive court and jury trials and require individual arbitration for most disputes, while excluding certain claims, including qualifying small-claims cases.
Some questions remain open in the saved text. Any supported findings appear below.
Lyft says charges are non-refundable except where the law requires otherwise, including if you stop using the platform or service is disrupted.
The terms say Lyft may charge a cancellation fee in certain cases or a fee if you do not show for a requested ride.
The terms do not specify the cases or amounts here; they say a cancellation fee may apply only in certain cases.
Lyft says a quote can change before confirmation and may be replaced with a variable fare if the destination or ride time or distance differs substantially.
A variable fare may replace the quote if the destination differs or the ride's time or distance differs substantially.
Originally analyzed . The original date marks this service’s first saved analysis, including earlier report formats. This report was generated .
This report was generated from saved policy text and checked in a second automated review. Automated interpretation can still miss or misread terms. The source documents were retrieved on Oct 20, 2026. Policies may have changed since retrieval.
These supporting documents didn’t fit within this report’s reading limit. Their contents are not included in the findings.