Microsoft may use product data to train AI models
Microsoft says it may use data from your product use to develop, train, and fine-tune AI models.
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Policies retrieved Oct 20, 2026 About these sources
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Microsoft.
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A suite of consumer software, devices, and online services for productivity, communication, search, entertainment, and cloud storage.
microsoft.com ↗U.S. adult consumer · plan and state unspecified
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Miss required sign-ins and Microsoft may close your account
An account may close after two years without sign-in; Outlook and OneDrive require yearly sign-ins, and closure can cost you content and acquired products.
The terms require individual arbitration for covered U.S. disputes
After a 60-day informal-resolution period, the terms require individual arbitration and bar class or representative claims; qualifying small claims remain an option.
Data collectionWhat it collects and keeps3 findings
Microsoft may use product data to train AI models
Microsoft says it may use data from your product use to develop, train, and fine-tune AI models.
This is a possible use, and the statement says data collection depends on your interactions, choices, settings, and the products and features you use.
If you enable Teams contact sync, Microsoft checks address books
With permission, consumer Teams periodically checks device and Outlook contacts for other Teams users; unmatched contact details may remain while syncing continues.
This depends on a Teams user enabling contact syncing; unmatched contacts are deleted if that user stops syncing or becomes inactive.
Xbox safety reviews may include chats and game content
For safety and standards enforcement, Microsoft may collect and review Xbox voice, text, images, videos, and in-game content, including conversations.
This applies to use of the Xbox network; the statement describes review as a possibility for safety and standards enforcement.
Data sharing & sellingWho else gets your information2 findings
Activity may personalize ads and be shared with ad partners
Microsoft may personalize ads using activity over time and share data with ad partners; ads may also relate to current Copilot conversations.
Ad use depends on the product, settings, and whether personalization is permitted; opting out of personalized ads does not stop all ads or every use of the data.
You can
Use Microsoft's ad settings to opt out of personalized ads and sharing with third parties for personalized ads.
Microsoft excludes email and personal files from ad targeting
Microsoft says it does not target ads using email, human-to-human chats, calls, voicemail, or personal files, though current Copilot conversations may relate to ads.
The stated exclusion concerns ad targeting; the statement separately describes possible ad relevance based on current Copilot conversations.
Content ownershipYour work, and the rights you grant3 findings
Some questions remain open in the saved text. Any supported findings appear below.
Microsoft gets a purpose-limited license to use your content
You keep ownership, but grant Microsoft a worldwide, royalty-free license to use content as needed to provide, protect, and improve its services.
The license applies to the extent necessary for the stated service, protection, and improvement purposes.
Microsoft can commercialize product feedback without payment
If you send product ideas or feedback, Microsoft can use, share, and commercialize them for any purpose without paying you.
This applies if you provide feedback or suggestions covered by the Services Agreement.
Unrestricted public posts may appear in promotions
If you publish content where it is broadly available online without restrictions, Microsoft may use it in demonstrations or materials promoting the service.
This applies only to content published in areas of a service that are broadly available online without restrictions.
Account terminationWhat happens if access ends3 findings
Some questions remain open in the saved text. Any supported findings appear below.
Miss required sign-ins and Microsoft may close your account
An account may close after two years without sign-in; Outlook and OneDrive require yearly sign-ins, and closure can cost you content and acquired products.
These periods apply to the stated account and services; a paid-service offer or the account activity policy may provide a longer period.
You can
Sign in at least once every two years to keep the Microsoft account active, and at least yearly to keep Outlook.com and OneDrive active.
A policy violation may lead to immediate account closure
For a policy violation, Microsoft may close your account immediately; closure may also forfeit content, licenses, memberships, and account balances.
This applies if Microsoft takes action based on a violation; the terms reserve this right but do not state how often it is exercised.
Digital goods may be removed without replacement
Microsoft or a rights holder may remove digital goods without notice, and Microsoft may not have to replace items when a service or feature ends.
This matters if a digital good is removed or a service or feature is discontinued; the terms preserve exceptions required by applicable law.
Arbitration & legalYour options in a dispute2 findings
The terms require individual arbitration for covered U.S. disputes
After a 60-day informal-resolution period, the terms require individual arbitration and bar class or representative claims; qualifying small claims remain an option.
The terms allow either party to bring an individual claim in small claims court if it meets that court's requirements.
The terms seek to limit damages to a monthly fee or $10
For claims related to the services, the terms seek to cap direct damages at that month's service fee, or $10 for free services, to the extent permitted by law.
The terms state that the limits apply only to the maximum extent permitted by law.
Auto-renewal & billingPayments, refunds, and getting out2 findings
Some questions remain open in the saved text. Any supported findings appear below.
For paid purchases, refunds are generally limited
The terms say purchases are final and non-refundable unless law or a particular offer provides otherwise; billing-error refund requests must be made within 90 days.
This applies to purchases covered by these terms; a law or a particular service offer may provide a different refund rule.
If you subscribe, recurring charges continue until cancellation
A subscription renews at the agreed intervals until you or Microsoft terminates it; you must cancel before the next billing date to stop the next charge.
This applies only if you purchase a subscription service.
You can
Cancel before the next billing date to stop being charged for the next subscription period.
About this report 3 saved documents
Originally analyzed . The original date marks this service’s first saved analysis, including earlier report formats. This report was generated .
This report was generated from saved policy text and checked in a second automated review. Automated interpretation can still miss or misread terms. The source documents were retrieved on Oct 20, 2026. Policies may have changed since retrieval.
Not reviewed
These supporting documents didn’t fit within this report’s reading limit. Their contents are not included in the findings.
- Microsoft Marketplace Terms of Use
- Terms & Conditions | Microsoft Cashback
- slt dynamics365 remote assist
- Digital Safety | Policies
- Digital Safety | Additional policies and guidelines
- Copilot - Terms of Use
What’s still open
- This automated report uses policy text retrieved for this analysis. Policies and settings can change afterward.
- Some supporting documents exceeded this report’s reading limit and were not analyzed. They are listed separately under Not reviewed; their contents do not support any finding.
- The report describes supported findings, not every possible practice. Missing findings do not mean a service is safe.
- Your plan, location, and optional features may change which terms apply.