Mullvad says it keeps no activity logs, but still processes some data

The policy says it stores no activity logs or metadata, but payments and support or problem reports can involve personal data.

Payment, support emails, or problem reports may involve personal data; app problem reports include redacted program logs.

Your account number is the only proof of service and refund rights

You need the Mullvad account number to use the service, and the terms call it the only proof of your right to use it or claim a refund.

App problem reports include redacted logs but omit identifiers

The policy says reports send redacted program logs, app version and OS, but not IP addresses, account numbers, sensitive paths or other PII.

The terms specify Swedish law and Swedish dispute forums

The terms direct disputes to the National Board for Consumer Disputes or Swedish courts, with Gothenburg as the court of first instance.

Cash or crypto purchases are excluded from the 14-day refund guarantee

If you pay with cash or cryptocurrency, the terms exclude that purchase from the 14-day money-back guarantee.

This applies only to cash or cryptocurrency payments.

Eligible paid purchases get a 14-day refund promise

The terms promise a refund within 14 days of payment, except for cash and crypto purchases; App Store and reseller requests go to them.

The promise has payment-method and purchase-channel limits: cash and crypto are excluded, and App Store or reseller requests go to those sellers.