Saved report
Loading the findings and their saved sources.
Policies retrieved Oct 20, 2026 About these sources
← All reportsConsumer impact report
E-commerce
Temu is a website and mobile app where consumers browse and purchase products offered by merchandise partners.
temu.com ↗U.S. adult consumer · plan and state unspecified
Originally analyzed Report updated
Explore what these saved policies say about your data, content, account, and payments.
Start here. Open a finding to see the exact words.
If you submit content, the terms grant Temu a perpetual, irrevocable, transferable license to use it for operating, marketing, and advertising its services.
The terms say that if your account is terminated, all content and rewards associated with it will be destroyed and canceled.
The terms call for binding arbitration and individual claims, but allow a written opt-out within 30 days after you first become subject to the agreement.
When you communicate with Temu, merchandise partners, or their agents, the terms say those communications may be recorded, monitored, and stored.
This applies when you communicate with Temu, merchandise partners, or their agents; the terms say communications may be recorded, not that every communication is.
Some questions remain open in the saved text. Any supported findings appear below.
Ad partners may track your interactions over time, and Temu may share information to support targeted ads on third-party platforms.
These are possible advertising practices, not a claim that every user's information is shared; the policy says third-party ad partners are not allowed to collect this information from Temu's iOS app.
To opt out of this sharing, use “Your Privacy Choices” in the website footer or “Privacy” in the app settings.
If you submit content, the terms grant Temu a perpetual, irrevocable, transferable license to use it for operating, marketing, and advertising its services.
This applies to content you submit through the Services, including reviews, ratings, photos, videos, feedback, and other materials.
Temu says it may suspend or terminate your access or account for any reason in its discretion, and that it alone decides whether you violated its restrictions.
The terms say that if your account is terminated, all content and rewards associated with it will be destroyed and canceled.
This applies if your account is terminated.
The terms call for binding arbitration and individual claims, but allow a written opt-out within 30 days after you first become subject to the agreement.
The arbitration and class-action provisions apply unless you opt out in writing within 30 days after first becoming subject to the Arbitration Agreement; qualifying small-claims cases are an exception.
If you want to opt out, send written notice with the information required by the Terms to the address specified in Section 18.5 within 30 days after first becoming subject to the Arbitration Agreement.
For the second and later refunds from one order, Temu says $7.99 plus applicable tax will be deducted from your refund for return shipping.
The deduction applies to the second and subsequent refunds from the same order.
Temu credit refunds typically cannot be reversed after processing, and credits typically cannot be redeemed for cash or used outside Temu.
These limits apply if you choose a refund as Temu credits; the return flow also offers a refund to the original payment method.
Most items have a 90-day return window, but some items are excluded, electronics windows vary, and you must mail a return within 14 days of requesting it.
Temu says listed prices exclude some fees, taxes, shipping, and other charges, and estimated taxes may change with additional amounts payable by you.
If a return is not due to Temu's or the seller's fault, the policy says original shipping fees and import tax are not refundable.
This applies when the return is not a result of Temu's or the seller's fault.
Originally analyzed . The original date marks this service’s first saved analysis, including earlier report formats. This report was generated .
This report was generated from saved policy text and checked in a second automated review. Automated interpretation can still miss or misread terms. The source documents were retrieved on Oct 20, 2026. Policies may have changed since retrieval.