Digital tickets require an account and personal information

To buy and access digital tickets, you must create a Ticketmaster account and provide personal information.

Ticketmaster retains account information while your account is active

Ticketmaster says it logs purchases, logins, and interactions and retains processed information while your account is active, subject to other retention rules.

This retention statement applies while your account remains active; deletion and other retention grounds also apply.

At some events, your image or voice may be used in marketing

Ticketmaster may capture and use your image, likeness, or voice in promotion; if it is responsible for filming, you may object, with reasonable steps to honor it.

This applies if you attend an event where Ticketmaster captures your image, likeness, or voice; the objection statement applies where Ticketmaster is responsible for the filming or photography.

Ticketmaster marks some U.S. personal-data categories as sold

Its U.S. disclosure marks identifiers, transaction details, preferences, and tracking data as sold; some users can opt out under applicable law.

The right to opt out depends on applicable U.S. law and where you live.

Event partners receive information when you buy a ticket

Ticketmaster shares buyer information with event partners to run events and for purposes in their privacy policies; marketing sign-up may vary by country.

This sharing applies when you purchase a ticket; the marketing subscription option depends on your country.

Posting gives Ticketmaster a broad, lasting license to your content

If you post, Ticketmaster receives a worldwide, perpetual, irrevocable license to use, modify, distribute, and advertise with your content.

This applies if you post, upload, or submit User Content through the Marketplace.

Ticketmaster may suspend or end access at any time

The terms allow Ticketmaster to suspend or terminate your account or Marketplace access for any reason, and potential violations may also lead to canceled orders or tickets.

You cannot close your account until ticketed events take place

The terms say closure must wait until events tied to tickets you bought or resale tickets you listed or sold have taken place.

This applies if you have purchased tickets for future events or listed or sold resale tickets for events that have not yet taken place.

The terms seek individual arbitration instead of class cases

The terms generally require individual arbitration and waive jury and class cases; eligible small claims are excepted but still require prior informal resolution.

Claims within small-claims court jurisdiction may be brought there, but the terms still require prior informal dispute resolution.

Fees may not be refunded when tickets are canceled for violations

If Ticketmaster cancels an order or revokes tickets for a Code of Conduct violation, the terms say related fees may not be refunded.

This applies when cancellation or revocation is due to a Code of Conduct violation or termination for misuse or breach.